Privacy Policy

Effective Date: January 1, 2024.

Future Water Systems ("we," "our," or "us") values your trust and is deeply committed to safeguarding your personal information. This Privacy Policy outlines our practices for collecting, using, and protecting your data when you interact with us online, offline, or through our services. We adhere to applicable legal standards and follow best practices to ensure your privacy is respected.

1. Information We Collect

We collect information to provide seamless and secure services. This includes:

1.1 Personal Information

  • Purpose: Collected to identify and communicate with you.
  • Examples: Your full name, email address, phone number, postal address, and payment details.

1.2 Non-Personal Information

  • Purpose: Helps us enhance our website and improve user experience.
  • Examples: Browser type, device information, IP address, website usage behavior through cookies, and analytics tools.

1.3 Service-Specific Information

  • Purpose: Used for efficient service delivery and maintenance records.
  • Examples: Purchase history, service records, feedback, and complaints.

By collecting this information, we ensure our services remain reliable, personalized, and responsive to your needs.

2. How We Use Your Information

Your information is used transparently to deliver services and benefits, including:

2.1 Service Delivery

  • To process orders, schedule services, and maintain records.

2.2 Customer Support

  • To address queries, offer troubleshooting, and provide technical assistance.

2.3 Marketing and Communications

  • To inform you about promotions, offers, and updates. Marketing communications are sent only with your explicit consent.

2.4 Legal Compliance

  • To comply with legal and regulatory requirements, such as tax reporting or fraud prevention.

Our primary focus is on using your data responsibly, ensuring it enhances your experience while protecting your privacy.

3. Sharing and Disclosure of Information

Your data is never sold to third parties. We share it only under specific, controlled circumstances:

3.1 Trusted Service Providers

We may share data with trusted partners who assist with operations like logistics, payments, and customer support.

Examples: Payment processors to handle transactions securely, delivery companies to fulfill orders.

3.2 Legal Obligations

We disclose information if required by law, regulation, or legal process, such as responding to subpoenas or government inquiries.

3.3 Business Events

In case of mergers, acquisitions, or restructuring, your information may be transferred to ensure service continuity.

We ensure all parties handling your data comply with stringent privacy standards.

4. Your Rights

We empower you to take control of your data:

4.1 Access and Correction

  • Review and correct inaccurate or outdated information.

4.2 Data Portability

  • Request your data in a structured, machine-readable format.

4.3 Restriction or Deletion

  • Restrict the use of your data or request its deletion, subject to legal and contractual obligations.

4.4 Marketing Opt-Out

  • Withdraw your consent for marketing communications by contacting us or using the "unsubscribe" link in emails.

We aim to address such requests promptly and transparently.

5. Data Security

We prioritize the security of your information:

5.1 Protection Measures

  • Use of encryption for sensitive data.
  • Regular updates to software and firewalls.
  • Physical security for data storage.

5.2 Employee Training

Our staff is trained to handle personal data responsibly, ensuring confidentiality and security.

5.3 Incident Management

In the unlikely event of a breach, we will notify affected users and take immediate action to mitigate risks.

6. Cookies and Tracking Technologies

Cookies and tracking tools enhance website functionality and improve your browsing experience:

  • Essential Cookies: Necessary for website operation (e.g., session management).
  • Analytics Cookies: Help us understand user behavior to refine services.
  • Preference Cookies: Save your settings for a personalized experience.

You can manage your cookie preferences through browser settings, though this may affect site functionality.

7. Data Retention

We retain your data only as long as necessary:

  • Active Users: Data is retained for ongoing service provision.
  • Inactive Users: Retention may continue for a limited period for legal or business reasons.

Data no longer needed is securely deleted or anonymized.

8. Updates to This Privacy Policy

As our business evolves, so may this policy. Updates will be posted on our website with an updated "Effective Date." Major changes will be communicated directly.

9. Contact Us

For questions, concerns, or to exercise your rights:

Future Water Systems

Ground Floor, 11/68-A-B, Highway Building, Guruvayoor Road, Choondal, Thrissur, Kerala - 680502

Email: futuresystems2012@gmail.com

Phone: +918589820888

10. Governing Law

This policy complies with the Information Technology Act, 2000, and its rules, aligning with global privacy frameworks like the GDPR (General Data Protection Regulation) where applicable.